I want to get a FREE repair quote but cant visit your office in person?
If you wish to have get a free repair quote but can't come to our office in person simply print and fill in This Form(PDF 78kb) and send it with your broken item.
When sending your device to us please insure it is securely packaged to avoid any damage in transit, we also highly recommend when sending that you use a registered shipping service such as AnPost, DHL, FEDEX or a regular courier. We cannot be held responsible for items sent to us via normal post.
When received to our office it will be assigned a reference number, then one of our technicians will diagnose the full extent of the problem and then contact you normally the same day we receive it, and confirm the cost of the repair. If you agree to the cost, we will then attempt to repair it. If and when the device is repaired we will contact you for Payment.
If you dont want to proceed with the repair there will be a shipping fee to send it back. Otherwise it can be collected from our office anytime, or we dispose of the unit in an environmental manner on request.
How do i make payment for the return of my device?
When your device is ready to be shipped back one of our team will contact you, if suitable you can make payment over the phone using a credit, debit card we also accept cheques, postal orders, Paypal and Bitcoin. All items are returned by Fastway Couriers, Cyclone Couriers or insured registered post depending on your location, a signature will be required on delivery.